NMR Field Service Engineer
Since 1949, the JEOL legacy has been one of providing solutions for innovation. JEOL positively challenges the world’s highest technology, forever contributing to the progress in both Science and Human society through its products. We have 70 years of expertise in the field of electron microscopy, more than 60 years in mass spectrometry and NMR spectrometry, and more than 50 years of e-beam lithography leadership. The primary business of JEOL USA is the sales of new instruments and peripherals and support of scientific instruments throughout the United States, Canada, Mexico, and South America.
NMR Field Service Engineer
We are looking for a self-starter to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.
Essential Duties
- Travel to customer sites to install new or modified equipment at customer’s facility, provide preventative maintenance, troubleshooting, and repair of NMR (nuclear magnetic resonance) instruments
- Review reports and documentation from customers and inspect malfunctioning instrument to determine nature and scope of problem
- Determine source of instrumentation problem, repair, recommend replacement, or other corrective action to District Manager
- Refer complex problems and concerns to appropriate individuals
- Provide excellent customer service to our clients
Requirements
- AS degree in electronics, engineering, or Chemistry preferred
- Two or more years’ experience with NMR, analytical instrumentation, RF electronics or an equivalent combination of education and electro-mechanical experience
- Knowledge and ability to apply principles of RF electronics
- An understanding of troubleshooting techniques and approaches, ability to analyze, evaluate, and assess complex and interactive mechanical components
- Hands-on technical experience with installation, troubleshooting, and repair of equipment is required
- Knowledge and experience with NMR preferred
- Requires a valid driver’s license, passport, and 30-50% travel
- Excellent customer service skills
What we offer
- Comprehensive medical and dental insurance without deductibles
- Company car
- 401K plan with a match & Company contribution
- Company paid life insurance and disability insurance
- Opportunities for advancement
Apply online at http://www.jeolusa.com/careers
To gain insight about what it’s like to work at JEOL please view our employee videos at http://www.jeolusa.com/ABOUT-US/Career-Opportunities/Working-at-JEOL
JEOL is an Affirmative Action/ Equal Opportunity Employer. Applications from minorities, females, veterans, and individuals with disabilities are strongly encouraged.
EOE/Minorities/Females/Vet/Disabled
